FAQ
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Care and Warranty
Our Vermeil and Gemstone jewelry collections are designed to stand the test of time, reflecting a harmonious blend of sophistication and natural beauty. Your satisfaction is our utmost priority, and we take pride in ensuring the longevity and quality of our jewelry.
Care Instructions: For both our Vermeil and Gemstone pieces, we recommend following these care guidelines to preserve their brilliance and luster:
- Avoid Harsh Chemicals: Keep your jewelry away from perfumes, lotions, and household cleaning agents, as these can affect both the gemstones and the metal's finish.
- Remove Before Activities: Take off your jewelry before engaging in activities such as swimming, exercising, or household chores to prevent damage or scratches.
- Storage Matters: Store your pieces in a cool, dry place, preferably in an anti-tarnish pouch or a jewelry box with individual compartments to prevent scratching and to protect gemstones.
- Gentle Cleaning: Use a soft, lint-free cloth to gently wipe your jewelry after wearing to remove any oils or residues.
Warranty Information: At Naomi C Jewelry, we stand by the quality of our Vermeil and Gemstone jewelry. All our pieces are covered by a limited warranty that ensures protection against manufacturing defects for a specified period from the date of purchase.
Our warranty covers:
- Tarnishing: We guarantee that your Vermeil jewelry will resist tarnishing under normal wear conditions.
- Manufacturing Defects: We stand behind the craftsmanship of our pieces, and our warranty protects against defects in materials or workmanship.
For Gemstone jewelry, our warranty additionally covers issues such as loose or lost gemstones due to manufacturing defects.
Please note that our warranty does not cover damage resulting from improper care, accidents, or unauthorized repairs or modifications.
To avail of our warranty service, please contact our customer service team with your proof of purchase. We will assess the issue and, if deemed valid under our warranty terms, repair or replace the item at our discretion.